RIGHT OF WITHDRAWAL
As required by Legislative Decree n. 206 of 06 September 2005, to the consumer customer of “shop.simes-sicurezza.com” it is granted the right of withdrawal from the contract.
The right of withdrawal, which provides for the possibility for the consumer to return the purchased product and to obtain the relative refund, it is necessary; envisaged only in favor of natural persons who, in stipulating the contract, acted for purposes unrelated to the activity of the contract. entrepreneurial or professional activity eventually carried out. The right of withdrawal must be exercised within 10 working days of receipt of the goods. The only costs required of the Customer in the event of withdrawal are those for shipping the product.
The withdrawal is not validly exercised, and does not give therefore; right to a refund of the price, if the product is not returned substantially intact, such as for example in the cases of:
- lack of the original packaging (it is therefore advisable to keep the original packaging of the product at least until the deadline for exercising the right to withdraw);
- absence of integral elements of the product (accessories, cables, instruction manuals, etc);
- damage to the product for reasons other than transport;
- non-normal state of conservation of the product. As required by Legislative Decree n. 206 of 06 September 2005, to the consumer customer of “shop.simes-sicurezza.com” it is granted the right of withdrawal from the contract.
The right of withdrawal, which provides for the possibility for the consumer to return the purchased product and to obtain the relative refund, it is necessary; envisaged only in favor of natural persons who, in stipulating the contract, acted for purposes unrelated to the activity of the contract. entrepreneurial or professional activity eventually carried out. The right of withdrawal must be exercised within 10 working days of receipt of the goods. The only costs required of the Customer in the event of withdrawal are those for shipping the product.
Mode and times for exercising the right of withdrawal:
1. Within 10 working days of receiving the goods, the Customer must send to "shop.simes-sicurezza.com", by registered letter with acknowledgment of receipt, in which he communicates his willingness to accept the goods. to withdraw from the contract, the indication of the product, the object of the dispute, the description of the relative order and a copy of the transport document. The notice of withdrawal, within the same term of ten working days from receipt of the goods, may be be sent in advance by mail to info@shop.simes-sicurezza.com.
2. The Customer must prepare the product, carefully packed in its original packaging (including the internal protections) avoiding damaging it with adhesive labels or other, complete with all the accessories supplied and what was originally contained .
3. The shipping costs for returning the goods are charged to the customer. We recommend insuring the shipment against theft, loss or damage in transit. If the product is not insured, at the customer's expense, in the event of damage or loss during transport, "shop.simes-sicurezza.com" reserves the right to charge for any damage suffered.
4. Upon receipt of the goods, "shop.simes-sicurezza.com" will provide to verify its integrity; and to reimburse the Customer for the amount of the purchased good, excluding return shipping costs. Reimbursement will be made through the same payment channel. The refund, for payments received via PayPal, will be made through the same channel. Reimbursement for payments received by bank transfer will be made. placed on the current account indicated by the Customer in the communication of withdrawal. Within thirty days of receipt of the same, provided that the following conditions exist on the part of "shop.simes-sicurezza.com":
- that the goods have been shipped by the customer within ten working days following delivery;
- that the goods have arrived intact at the address indicated by "shop.simes-sicurezza.com".
In case of damage to the goods during transport, "shop.simes-sicurezza.com" will give communication to the Customer of the incident (within five working days of receiving the product at its headquarters), to allow the Customer to promptly file a complaint against the Courier chosen by him and obtain reimbursement of the value of the product (if insured by the Customer ).
All goods received after the effective date of the right of withdrawal will be returned to the sender with the shipping costs charged to the sender.
